Privacy, and Data Policy

Welcome to Gravira’s Privacy Policy. This page explains how we collect, use, and protect personal information when Canadians access our website and services. Our goal is to be clear about the types of data we handle, the purposes for processing it, and the safeguards we maintain to protect your privacy. Readers should review this policy to understand their rights, how to manage preferences, and how to contact us with questions about data held in CAD accounts or related to gaming activity across provinces and territories.

Types of Data We Collect

Personal Data

When you register or contact support, we collect identifying information such as your name, date of birth, email address, phone number, and identity documents for verification. Payment details required to process deposits and withdrawals are also collected in accordance with our KYC and AML obligations.

Technical and Device Data

Information about your device, browser, IP address, device identifiers, and connection data is logged to provide the service, maintain security, and detect fraud. Geolocation data may be used to confirm eligibility based on local rules and to enforce geo-restrictions.

Transactional and Account Data

Records of deposits, withdrawals, bets, wins, losses, bonus activity, and loyalty points are retained to administer accounts, comply with regulatory requirements, and resolve disputes. Transaction histories are stored in CAD where applicable for Canadian customers.

How We Use Information

Primary uses include account administration, identity verification, payment processing, fraud prevention, and compliance with legal obligations. We also use data to provide customer support, enforce terms of service, and perform risk assessments. Personalisation and product improvement may occur using aggregated, anonymized data only.

Data Protection and Security Practices

Industry-standard technical and organizational measures protect data in transit and at rest, including TLS encryption, access controls, and logging. Regular security assessments and vendor reviews are performed. Where identity documents are collected, storage and retention follow minimum necessary principles and applicable legal retention periods.

Cookies and Tracking Technologies

Cookies and similar technologies are used for session management, security, analytics, and to remember preferences. Third-party analytics providers may process anonymized usage data. Users can manage cookie preferences through browser controls and our cookie settings; refusing certain cookies may affect functionality.

User Rights and Choices

Individuals may request access to, correction of, or deletion of personal data, subject to legal exceptions and our need to retain records for compliance. Requests are processed after identity verification. Consent-based processing can be withdrawn, but withdrawal does not affect processing based on other lawful grounds such as contract performance or legal obligations.

Data Sharing and Third Parties

Data may be shared with service providers such as payment processors, identity verification vendors, game providers, and IT hosts who act on our instructions. Disclosure to regulators, law enforcement, or fraud-prevention partners will occur when required by law. Contracts and due diligence are used to ensure third parties protect data appropriately.

Policy Updates

Changes to this policy will be posted with an updated effective date. Significant revisions will be communicated via account notifications or email where required. Regular review is conducted to maintain alignment with legal requirements and industry best practices, and users are encouraged to check this page periodically