Safe Gambling

Gravira is committed to providing a safe, responsible gaming environment for players across Canada. Promoting player wellbeing is central to our operations, and we take practical steps to help members enjoy gaming within limits. Our responsible gambling framework combines clear tools, guidance, and access to support services so customers can manage activity, set sensible limits, and seek help when needed. Our materials are available in English and French to serve Canadian communities.

Player Protection Principles

Our Gravira Responsible Gambling approach prioritizes player safety, transparency, and fairness. Policies are designed to identify and support players who may be at risk, while protecting personal data and ensuring responsible engagement. Regular staff training and monitoring of account behaviour help us maintain a safer environment for everyone.

Tools to Manage Your Gambling Activity

Practical tools are provided so customers can control their play. Accounts include adjustable settings and self-help options that can be changed at any time or applied after a short verification process.

Deposit Limits

Daily, weekly, and monthly deposit limits allow customers to cap spending to levels that suit their budget. Limits can be reduced immediately from the account area and increased after a cooling-off period to prevent impulsive changes.

Loss Limits

Loss limits help players control how much they can lose over a defined period. These are configurable in-account settings that, once reached, will restrict further wagering until the chosen period resets or is adjusted responsibly.

Time Limits and Reality Checks

Session reminders and time-out options support balanced play by prompting regular breaks. Players can schedule automatic reality checks that display session length and spending to encourage mindful decisions.

Self-Exclusion

Longer-term self-exclusion options are available for those who need them. Choosing self-exclusion will suspend access to the account for the selected period and suspend promotional contact, with clear guidance on how to reapply when the period ends.

Recognizing Signs of Problematic Behaviour

Changes in play patterns, difficulty stopping, chasing losses, or neglecting responsibilities can indicate a problem. Friends and family who notice sudden shifts in habits are encouraged to raise concerns. Our team is trained to spot risk markers and to intervene with supportive measures.

Guidance for Staying in Control

Simple habits help maintain control: set budgets, use the available limits, take regular breaks, and avoid gambling when upset or under the influence. Self‑assessment tools can help customers reflect on their behaviour and decide if additional restrictions are needed.

Access to Professional Help and Support Organizations

Support is available through provincial helplines, ConnexOntario, Gamblers Anonymous, and qualified counselling services. Players seeking confidential advice or treatment will find local resources and referral options through our responsible gambling pages and customer support team.